Easy as 1,2 3…
Enabling your charity to take card and contactless donations with Payaz is a very simple process. Whilst every organisation has unique requirements, the basic principle for all our digital giving solutions remains the same.
To collect donations you need method to enable donors to give (Payaz) and a way to handle the transactions (payment processor).
There are three things to consider; How does it work, what does it cost and what is the return on investment? Below is a straightforward guide to answer these questions.
How does it work?
At Payaz we provide the physical and digital tools to enable you to collect and manage donations in person or online. We team up with our payment partners (such as SumUp and Stripe) to manage the actual transactions.
With that in mind, to get started you’ll need two or three things (depending on how you plan to collect donations):
1. Donation device
Firstly, if you plan on collecting ‘in person’ donations, you’ll need something for your donors to tap on such as a freestanding kiosk or a handheld unit. We have lots of options for this covering a wide range of uses and budgets.
When your device/s arrive, you’ll log in with your Payaz account details (see below) and connect the device to the payment processor. If you only plan on collecting online, you can skip this step completely.
2. Payaz account
This account is your key enabler for collecting and managing donations. After creating your Payaz account you’ll have access to a vast range of fundraising tools through our online portal.
From the Payaz portal you can manage your devices, create both device & web appeals, monitor your donations, Gift Aid, understand donors and much more.
Please note: When you’re signing up, you’ll need to upload a document showing your charitable status (eg’ charity number or cause that you’re fundraising on behalf of) and you’ll need a payment card for your monthly subscription. Don’t forget 3 months free with ‘3FREE’ code at the checkout.
3. Payment processor
This is the account used to process the transactions. Your payment process account/s are linked to the Payaz platform both for device and online donations.
We work with SumUp as our trusted payment processor on our devices and for online donations, SumUp or Stripe options are available. We can set up you up with processor accounts or you can connect existing accounts.
You can complete these steps in any order, although we find that following the order below works best.
*Before signing up ensure that you have a credit or debit card to had (to pay for your subscription). You will also be asked for some organisational details and need to upload as document proving your organisations charitable status. For example a document showing charity number.
** Alternative sign ups for SumUp: Netherlands here | France here | Germany here | United States here | Please contact us if signing up from a location not listed here
How much does it cost?
Each of the three elements required have associated costs to consider which can vary depending on the product that you select. However, the same process for calculating costs applies to all:
1. Hardware
If you require a physical device to collection donations you will need to purchase it first. All of our devices use the same software and donation methods so your main consideration is how the device will be used and initial cost of the purchase.
2. Software
Our software has monthly fee of £10+vat or €15 per month. Your first 3 months are free (use code: 3FREE at the check out).
Your software subscription covers up to 5 devices*, unlimited webs appeals and direct debits. You are free to create as many appeals as you like and use all of the available features. There’s no limit on the amount that you can raise.
3. Payment processor
Payaz customers benefit from our special charitable rate (with SumUp) of 1.49%***.
If you’re already with SumUp you can also use your existing account. Or if you intend on using Stripe for online donations you can connect your account or create a new one from within our platform.
To summarise… Costs to consider are:
- Initial hardware purchase (eg PayazGo or GivingStation)
- Software subscription: £10+vat / €15 per month (First 3 months free. Use code 3FREE at checkout)
- Transaction fee on donations (SumUp) 1.49%***
*** Netherlands: 1.90% | France: 1.75% | Germany: 1.39% | USA Please contact us.
You can complete these steps in any order, although we find that following the order below works best.
*Before signing up ensure that you have a credit or debit card to had (to pay for your subscription). You will also be asked for some organisational details and need to upload as document proving your organisations charitable status. For example a document showing charity number.
** Alternative sign ups for SumUp: Netherlands here | France here | Germany here | United States here | Please contact us if signing up from a location not listed here.
What is the return on investment?
This isn’t a question with a one-size-fits-all answer—but what we can offer is proven insight, backed by real-world results.
Payaz solutions are designed to fit seamlessly into your fundraising strategy. Whether you’re collecting donations on the street, installing permanent self-service kiosks, or using QR codes and web pages to capture online giving, our technology adapts to how your supporters want to donate.
And while every organisation uses Payaz differently, one outcome remains consistent: digital fundraising drives higher donations.
Time and again, we’ve seen charities double their event income compared to cash-only collections and achieve sustained financial growth year after year. In a recent national-level report among churches using Payaz devices, the average donation increased from £3.80 (cash) to £11.79—a more than threefold uplift.
We’ve helped organisations raise thousands of pounds in a single day, and one charity generated nearly £700,000 in just two years using a single Givingstation.
These results don’t happen by chance—they happen when the right tools meet engaged fundraisers. When digital donation points are visible, accessible, and actively promoted, supporters give more, more often.
While we can’t promise a fixed return on investment, we can confidently say this: Payaz solutions unlock fundraising potential that simply isn’t possible with cash alone. If your goal is to increase donation values, reach more supporters, and future-proof your fundraising, Payaz provides a powerful and proven advantage.
Lets get started!
*Before signing up ensure that you have a credit or debit card to had (to pay for your subscription). You will also be asked for some organisational details and need to upload as document proving your organisations charitable status. For example a document showing charity number.
** Alternative sign ups for SumUp: Netherlands here | France here | Germany here | United States here | Please contact us if signing up from a location not listed here
Q&A
Is it really that simple?
Yes, there are, of course, some set up related tasks like creating up your first appeal or connecting the card reader via Bluetooth but if you set up your payment and software accounts before the hardware arrives you could be taking donations 20 minutes after the device is delivered.
Who can I contact for support?
You can contact us via the contact page on our site, visit the Payaz Support Desk or by emailing support@payaz.com
Do you have guides?
We are constantly updating our guides and documentation. Visit our Guides page or our Youtube channel.